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Entry Level Junior Customer Sales Support Assistant

Jonathan H. Sandcastle Jr.

Hi Jonathan,

Thank you for applying for our Entry Level Junior Customer Sales Support Assistant position! We are excited for you to come and meet our team and for us to learn a little bit more about you! Before your interview, please spend at least a few days to research our company so you can be prepared to speak with our hiring manager.

Please be able to explain in depth our KPI’s and be prepared to give a live pitch to a real customer as well as mock pitch with one of our Sales Managers. Please bring at least 55 copies of your resume as this will be a tiered interview including multiple panels with different departments throughout the company. Be prepared to set aside 6 – 12 hours of the day to meet with our CEO, CFO, COO, VP of Sales, hiring manager, each team lead, and representatives from every team. Make sure that your current resume details every experience you have ever had and how you have quantifiably contributed to those experiences. Hopefully this goes without saying but, dress should be business professional—we value a well put together candidate.

Understand that our process is thorough as we are only looking to hire the most experienced professionals who can prove their value to us through their experience and how they have improved productivity in every aspect of their life, both personally and professionally.

One final note, to be sure we are transparent, this position is Monday – Sunday 6 A.M. – 8 – P.M. We hope you understand our need for around-the-clock support for our valued customers.

Our team is so excited to meet you and we can’t wait to show you around our new downtown office. I have attached the job posting below so you can review the responsibilities before you come in just in case! We hope you can be a good fit for our team and culture! Please let me know if you have any questions or concerns! We look forward to seeing you next week!

Best,

Miranda

Entry Level Junior Customer Sales Support Assistant

Responsibilities

  • Generate qualified leads

  • Tracking and reporting call details

  • Answer approximately 200 – 6900 calls/day

  • Reporting sales team detailed learnings about the customer and why they would be a good fit for our product

  • Driving booking conversion rates

  • Manage support calls that must be routed to the support team when needed

  • Respond to lead gen sales via email, call, text, and or chat

  • Inbound sales calls, emails and texts

  • Outbound sales calls, emails and texts

  • Daily sales follow-ups

  • Detailed hourly reports on book of business and customer ROI

Required Qualifications

  • Proven track record of success in B2B sales, customer service, business management, lead generation etc.

  • 10 - 15 + years of experience in new B2B sales, retail, SaaS, customer service, PPC management, business management, account management, CRM platforms, ROI analysis, data analysis, SQL, python, HTML, CSS, CSS+, Microsoft Office, scheduling, time management, NetSuite, etc.

  • Ability to multitask for 10+ hrs/day

  • Analytically-minded, data-oriented, business acumen

  • Excellent verbal and written communication skills

  • EXCELLENT attention to detail

  • Desire to perform

  • Competitiveness

  • Able to excel in a fast-paced environment

Certifications

  • IIBA CBAP/CCBA, OMG UML, OMG BPMN, XYZ, ABC, IDP, SaaS, Salesforce

Benefits

  • Competitive pay structure

  • 4 days PTO

  • Ping pong table

  • Vending machines

  • Water Fountain

  • Ping pong table

  • Bathroom

  • A/C and heated office

  • Ping pong table

Compensation

  • $8/hr

  • Annual performance based bonus